TGM Refund Policy

At Teachers Global Marketplace (TGM), we strive to provide high-quality digital resources for educators. Because all resources are delivered electronically, purchases are generally considered final and non-refundable once accessed or downloaded.

However, we recognize that unique situations may arise. Refunds may be considered if you have not accessed or downloaded the resource, or if your purchase meets one of the following criteria:

Broken or Incomplete File: The resource file is corrupted, missing essential content, or cannot be opened as intended.
Incorrect Product Description: The resource does not match the description or preview provided on TGM.
Technical Barriers: The product requires software or tools not clearly stated in the listing, preventing access.
Accidental Duplicate Purchase: The same resource was purchased more than once in your account.
Unaccessed Resource: You purchased but never accessed or downloaded the resource (verified by TGM).

To request a refund, please contact our support team within 30 days of purchase. Include the resource name, a description of your issue, and any relevant details or screenshots. Each request is reviewed individually. Acting reasonably and in good faith, TGM has discretion to grant or decline a voluntary refund after considering the circumstances, transaction and access records, the product listing, communications, and any fraud or security concerns.

TGM's discretion does not limit any refund, replacement or other remedy required under Australian Consumer Law or another applicable law. Chargebacks are handled through the relevant payment provider or financial institution, which may make the final decision.